Refund & Cancellation Policy

Last Updated: October 9, 2024

At RAJSHREE CORPORATION, we strive to provide exceptional IT services and maintain transparent business practices. This Refund and Cancellation Policy outlines the terms and conditions regarding refunds and cancellations for our services.

1. Policy Overview

This policy applies to all services provided by RAJSHREE CORPORATION, including but not limited to:

• Custom software development projects
• Web application development
• Mobile application development
• Cloud computing and DevOps services
• UI/UX design services
• IT consulting and strategy services
• Maintenance and support services

2. Service Categories and Refund Eligibility

2.1 Custom Development Projects

For custom software, web, and mobile development projects:

• Before Project Commencement: Full refund available if project is cancelled before work begins
• During Discovery Phase: Partial refund available minus discovery phase costs
• After Development Starts: Refunds calculated based on completed milestones and work delivered
• After Delivery: No refunds for completed and delivered work

2.2 Consulting Services

For IT consulting and strategy services:

• Hourly Consulting: Refunds available for unused prepaid hours
• Fixed-Price Consulting: Refunds based on work completed and deliverables provided
• Retainer Services: Unused retainer amounts may be refunded with 30 days notice

2.3 Maintenance and Support Services

For ongoing maintenance and support:

• Monthly Plans: Refunds available for unused full months with 30 days notice
• Annual Plans: Prorated refunds available for unused months
• Emergency Support: No refunds for completed emergency support work

3. Cancellation Terms

3.1 Client-Initiated Cancellation

Clients may cancel services under the following conditions:

Before Project Start

• Full refund of advance payments
• No cancellation fees apply
• Written notice required via email
• Refund processed within 7-10 business days

During Project Execution

• Payment due for all completed work and milestones
• Refund of unused advance payments
• 30 days written notice required
• Delivery of completed work upon final payment

3.2 RAJSHREE-Initiated Cancellation

RAJSHREE CORPORATION may cancel services in the following situations:

• Non-payment of invoices beyond agreed terms
• Breach of contract by the client
• Scope changes that fundamentally alter the project
• Client unavailability affecting project progress

In case of RAJSHREE-initiated cancellation:

• Client pays only for completed work
• Unused advance payments are refunded
• Completed work is delivered upon payment
• 30 days notice provided when possible

4. Refund Process and Timeline

4.1 Refund Request Process

To request a refund:

1. Submit a written refund request via email to contact@rajshreeindustries.shop
2. Include project details, reason for refund, and supporting documentation
3. RAJSHREE will review the request within 5 business days
4. Refund decision communicated in writing
5. If approved, refund processed according to timeline below

4.2 Refund Timeline

Approved refunds are processed as follows:

• Bank Transfer: 7-10 business days
• Credit Card: 5-7 business days (subject to bank processing)
• Digital Wallets: 3-5 business days
• International Transfers: 10-15 business days

4.3 Refund Calculation

Refund amounts are calculated based on:

• Total project value and payments made
• Completed milestones and deliverables
• Work in progress at time of cancellation
• Resources allocated and costs incurred
• Third-party costs and non-refundable expenses

5. Non-Refundable Items

The following items are generally non-refundable:

• Third-Party Costs: Domain names, hosting, licenses, APIs
• Completed Work: Delivered and accepted milestones
• Discovery Phase: Requirements analysis and project planning
• Custom Designs: Approved UI/UX designs and prototypes
• Training Services: Completed training sessions
• Emergency Support: After-hours or urgent support provided
• Travel Expenses: If on-site services were provided

6. Special Circumstances

6.1 Force Majeure

In case of force majeure events (natural disasters, pandemics, government actions):

• Projects may be suspended without penalty
• Refunds calculated based on work completed
• Alternative arrangements may be negotiated
• Timeline extensions provided as needed

6.2 Technical Impossibility

If project requirements become technically impossible:

• RAJSHREE will notify client immediately
• Alternative solutions will be proposed
• If no alternatives are acceptable, partial refund provided
• Completed work delivered to client

6.3 Client Breach of Contract

If client breaches contract terms:

• No refunds for completed work
• Payment due for work in progress
• Additional costs may apply for contract breach
• Legal remedies may be pursued

7. Dispute Resolution

7.1 Internal Resolution

For refund disputes:

• Direct communication with project manager
• Escalation to senior management if needed
• Good faith negotiation to reach resolution
• Documentation of all communications

7.2 External Resolution

If internal resolution fails:

• Mediation through mutually agreed mediator
• Arbitration as per service agreement
• Legal proceedings in Surat, Gujarat jurisdiction
• Applicable laws of India govern disputes

8. Modification of Services

8.1 Scope Changes

When project scope changes significantly:

• New agreement may be required
• Additional costs clearly communicated
• Timeline adjustments documented
• Client approval required before proceeding

8.2 Service Upgrades

For service upgrades or additions:

• Separate billing for additional services
• No refunds for base service when upgrading
• Prorated billing for mid-cycle upgrades
• Written confirmation of changes required

9. Payment and Billing

9.1 Payment Terms

• Payment terms specified in service agreement
• Late payment may affect refund eligibility
• Partial payments accepted for milestone-based projects
• Final payment required before project delivery

9.2 Currency and Conversion

• Refunds processed in original payment currency
• Exchange rate fluctuations may affect refund amounts
• Currency conversion fees borne by client
• INR is the base currency for all calculations

10. Contact Information for Refunds

For refund requests and related inquiries:

11. Required Documentation

When requesting a refund, please provide:

• Original service agreement or contract
• Payment receipts and transaction details
• Project communication history
• Reason for refund request with supporting evidence
• Bank account details for refund processing
• Any relevant correspondence or documentation

12. Policy Updates

RAJSHREE CORPORATION reserves the right to update this policy. Changes will be:

• Posted on our website with updated date
• Communicated to active clients via email
• Applied to new agreements after effective date
• Existing agreements remain under original terms

13. Acknowledgment

By engaging RAJSHREE CORPORATION services, you acknowledge that you have read, understood, and agree to this Refund and Cancellation Policy. This policy forms part of your service agreement with us.